Introduction
At Dhanda Innovators, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. This Refund Policy outlines our procedures for returns, refunds, and exchanges. We believe in maintaining transparency and clarity to ensure that our customers are well-informed.
Refundable Items
We are pleased to offer a refund on eligible items returned within 3 days of receipt. To qualify for a refund, please ensure that:
- The item is in its original condition, unused, and with all tags attached.
- The item is returned in its original packaging, if applicable.
- All promotional items or freebies included with the purchase are returned.
Non-Refundable Items
Some items may not be eligible for a refund. Non-refundable items will be clearly indicated on the product page. Examples of non-refundable items include:
- Personalized or custom-made items.
- Items marked as final sale.
- Products that have been used or worn.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at info@dhandainnovators.com to request a return authorization.
- Provide your order number and the reason for the return.
- Once authorized, carefully package the item(s) and ship them back to us using a trackable shipping method.
- Keep the shipping receipt as proof of return.
Refund Process
Once we receive and inspect the returned items, we will process your refund as follows:
- Refunds will be issued to the original payment method used during the purchase.
- Please allow 30 business days for the refund to appear in your account, depending on your payment provider.
- If your return does not meet the criteria outlined above, we reserve the right to deny the refund.
Exchanges
If you wish to exchange an item for a different size or color, please follow the return process outlined above. Once the returned item is received, you can place a new order for the desired item.
Contact Information
If you have any questions regarding our refund policy or need assistance with a return, please reach out to us:
Email: info@dhandainnovators.com
Conclusion
Thank you for shopping with Dhanda Innovators. We appreciate your trust in our products and are committed to ensuring your satisfaction. If you have any concerns or inquiries, please do not hesitate to contact us.
